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Business Education - Outstanding Guest Service
Name: Business Education - Outstanding Guest ServiceDate: May 22, 2018Time: 9:00 AM - 11:00 AM EDTRegistration: Register NowEvent Description:
Gain a competitive advantage when it comes to your guest service, by exploring "Outstanding Guest Service" with one of Northern Michigan's premier Guest Service Practitioners Mark O'Brien, vice president of lodging at Boyne Mountain. O'Brien has 20 years' experience in operating full-service, luxury and boutique hotels as a General Manager, and is accredited as a Certified Hotel Administrator. As a Michigan State University graduate, O'Brien launched his career as a front desk supervisor at the New York Hilton, advancing to Assistant Director of Front Office Operations. He continued his growth serving as Director of Rooms Revenue Maximization and Front Office Manager at Waldorf-Astoria, then earned his first General Manager role in 1996 at Hotel Wales. He has also led operations for The Maritime Hotel, Hampshire Hotels and Resorts, and most recently for The H Hotel in Midland, a Four Diamond Hotel, under the Wyndham Hotel Group. O'Brien serves on the Michigan State University School of Hospitality Business Alumni Association Appointed Board of Directors, as well as Northwood University Hospitality School's Board of Directors.
